Yes — all of our extensions are made from 100% Remy human hair. That means the cuticles are kept intact and aligned in one direction, so the hair stays soft, tangle-free, and blends naturally with your own.

Absolutely. Because it's real human hair, you can wash it, blow-dry it, and use heat tools just like your own hair. We recommend a heat protectant and a sulfate-free shampoo to keep it looking its best for as long as possible.

The hair can be colored darker by a licensed professional. We don't recommend lifting or bleaching to a lighter shade, as this can damage the hair. If you're unsure, choose a shade close to your target color and have a stylist tone it.

With proper care, quality human hair extensions can last several months to over a year, depending on how often you wear and style them. Gentle washing, heat protection, and storing them properly all extend their life.

Each product page lists the color and shade codes. Screens can show color a little differently, so if you're between shades or want help matching, email us at support@melrosehairandbeauty.com or call +1 540-342-2555 — we're happy to help you find your match.

Clip-ins are temporary and easy to put in and remove yourself. Tape-ins are semi-permanent and applied with adhesive tabs, usually by a stylist. Wefts (including sew-in and hand-tied) are applied by a professional for a longer-lasting install. Not sure which suits you? Reach out and we'll guide you.

We offer free U.S. shipping on every order — no minimum, no code needed. See our Shipping Policy for full details.

Orders are processed within 1–2 business days, then delivered in about 3–7 business days — so most orders arrive within 4–9 business days. You'll get a tracking link by email as soon as your order ships.

At this time we ship within the United States only. If you're outside the U.S. and would like to order, email us and we'll let you know what's possible.

You have 30 days from delivery to return items that are unopened and in their original sealed packaging. For hygiene reasons, hair that has been opened, worn, washed, or altered cannot be returned unless it arrived damaged or defective. Full details are in our Refund Policy.

We're sorry! Email support@melrosehairandbeauty.com within 30 days with your order number and a photo, and we'll send a free replacement or a full refund — including any shipping you paid.

We process orders quickly, but if you need to make a change, email us as soon as possible with your order number. If it hasn't shipped yet, we'll do everything we can to help.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.