Refund policy
The short version: 30 days from delivery to return any unworn item · no restocking fees · opened or used hair cannot be returned for hygiene reasons; you pay return postage if you changed your mind on an unopened item - we pay if the item is damaged, wrong, or never arrived · refunds to your original payment method in 5-10 business days.
30-day returns
You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be unopened, in its original sealed packaging, with all tags attached, and your order number as proof of purchase. Please check the shade against your hair before opening the sealed packaging.
How to start a return
- Contact us at support@melrosehairandbeauty.com with your order number and the item(s) you'd like to return.
- We'll confirm your return and send instructions, including the return address.
- Ship the item back within 14 days of your return being approved. We recommend a tracked service.
Items sent back without requesting a return first cannot be accepted.
Who pays return shipping
| Situation | Return postage | What you get |
|---|---|---|
| Changed your mind, wrong size, no longer needed | Paid by you | Full refund of the item price |
| Item arrived damaged or defective | Paid by us | Free replacement or full refund, including shipping you paid |
| Wrong item shipped | Paid by us | Correct item shipped free, or full refund |
| Order never arrived | Nothing to return | Free replacement or full refund - your choice |
There are no restocking fees - ever.
Hygiene & opened hair
For hygiene and health reasons, hair extensions that have been opened, worn, washed, colored, cut, or otherwise altered cannot be returned or exchanged unless they arrived damaged or defective. This is standard practice for hair and beauty products.
To be eligible for return, hair must be unopened and in its original, sealed packaging with all tags attached. We recommend gently checking the color match against your hair before opening the wefts or removing ties.
Damaged, wrong, or missing items
Inspect your order when it arrives. If an item is damaged, defective, wrong, or your order never shows up, contact us within the 30-day window with your order number and a photo if relevant. We'll send a free replacement or issue a full refund, including any shipping you paid, and cover return postage if we need the item back.
Exchanges
The fastest way to exchange for a different size is to request a return for the pair you have and place a new order for the size you want - your new pair ships without waiting for the return to travel back.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need extra time to post the credit.
Contact us
| Trade name | Melrose Hair and Beauty |
|---|---|
| Address | 3602 Melrose Ave NW, Roanoke, VA 24017, United States |
| Phone | +1 540-342-2555 |
| support@melrosehairandbeauty.com | |
| Hours | Monday-Saturday, 9 AM - 6 PM ET |